Shipping Policy

STANDARD SHIPPING - No Signature Required

 FREE For Orders Over $100 and $10 for orders Under $100*

Orders placed before 3:00pm AEST will be sent out on the same day and if in metro areas should be received in 2-10 business days. 

Standard Shipping is a no signature required service*. This means that the courier will generally leave your order at the front door or letterbox. Once the parcel has been delivered to your shipping address Clueless Surf Culture takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend choosing an address at which someone will be present.  

 

EXPRESS SHIPPING 

$15 Flat Rate 

Orders placed before 3:00pm AEST will be sent out on the same day and if in metro areas should be received within 1-3 business days (however please note that this service can take up to 7 business days in some cases).  

Express shipping is a no signature required service*. This means that the courier will generally leave your order at the front door or in your letterbox. Once the parcel has been delivered to your shipping address Clueless Surf Culture takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend choosing an address at which someone will be present. 

 

SHIPPING INSURANCE

You value your shipment and so do we – for peace of mind, don’t forget to protect your order.

The courier carries no liability in the event a parcel is lost or damaged during transit or during/after delivery, regardless of the nature of the error. Hence why at time of shipment, transit insurance is offered as an optional extra to provide you with peace of mind.

By adding shipping insurance to your purchase, you will ensure that your order is protected in transit and throughout the delivery process.

How it works

Clueless Surf Culture will lodge a formal investigation on your behalf with the courier and guarantees a turnaround of 2 business days to either refund, credit or replace providing the order has not met the conditions below:

  • The consignment has been signed for
  • The consignment has been delivered with a proof of delivery image captured
  • You have supplied the incorrect address when placing your order

This fee is non-refundable and paid directly to Clueless Surf Culture at time of shipment creation.